The support services for our software products are handled by the Elbit customer service team. The purpose of the support is to assist customers in problem situations that occur in the use of the software.

Notification of problems

Notification of problems takes place in a centralized manner via the customer´s administrators. We also deliver the solutions to the problems in a centralized manner via the main users. Notification of problems takes place mainly using our Customer Service Portal. You can find the link on the right side of the screen.

When we receive a notification of a problem, we ask at least the following questions, so it is a good idea to be prepared to answer them:

• How does the problem or fault occur? (what is done, where, when and by whom)
• What error message did the program give?
• Can you repeat the situation? How?
• Does the same problem occur in other workstations?
• Have you restarted the program? Does the error recur after the start?

In urgent cases it is also possible to contact us by:

E-mail: